SMS Consent Example
This page is a representative sample of the SMS opt-in form that Flowpilot360 customers (independent small businesses — HVAC, plumbing, salons, dental practices, etc.) implement on their own websites. End-users opt in on each customer's website, not on this page. Flowpilot360 is a multi-tenant CRM platform; we do not collect SMS opt-ins directly.
This page exists as a public reference for mobile-carrier and Twilio A2P 10DLC reviewers verifying the Call-to-Action (CTA) used by businesses on the Flowpilot360 platform. It is not a working form.
Sample tenant: Acme HVAC
Below is the standardized opt-in pattern every Flowpilot360 customer uses on their own website. The business name (here "Acme HVAC") changes per tenant; the consent disclosure language and the layout do not.
The opt-in checkbox is unchecked by default. The end-user must actively check it to give consent — it is never pre-selected or pre-checked. Consent to receive SMS messages is not a condition of purchase or of receiving service.
The full consent disclosure shown to the end-user, in plain text, is:
By providing your phone number to Acme HVAC, you agree to receive SMS messages from Acme HVAC about appointments, confirmations, reminders, service follow-ups, and review requests. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for help. See our SMS Terms and Privacy Policy.
What messages users will receive
End-users who opt in via a Flowpilot360 customer's website will receive SMS messages of these types only:
- Appointment confirmations and reminders — sent before a scheduled service visit
- Service and job-status updates — sent during an active service ticket
- Customer-service responses to inquiries — sent in reply to the user's own inbound questions
- Follow-ups after a service visit — sent within 24-72 hours of a completed job
- Review requests after job completion — sent once per service ticket
This list matches the message types declared on the Flowpilot360 A2P 10DLC campaign filing. Customers do not send promotional or marketing-only SMS through this campaign.
About Flowpilot360
Flowpilot360 is a CRM platform serving small local-service businesses (HVAC, plumbing, dental, salons, roofing, real estate, and similar). Each Flowpilot360 customer (tenant) configures their own business name and branding inside the platform.
The opt-in form above is the standardized pattern all Flowpilot360 customers use on their own websites — the consent language is identical across every tenant; only the business name varies. SMS messages are sent under the tenant's business name (e.g. "Acme HVAC"), not under "Flowpilot360."
For Twilio and mobile-carrier reviewers: this is the multi-tenant ISV (Independent Software Vendor) structure. The opt-ins are collected by the individual businesses on their own websites, and outbound SMS is sent under each business's name using SMS infrastructure provisioned per-business. Flowpilot360 is itself one of the businesses on the platform — it uses the same standardized opt-in form (on flowpilot360.com) and sends under the "Flowpilot360" name, exactly as any other business does.
Related documents
- SMS Terms & Conditions — the full SMS program terms governing the program described above
- Privacy Policy — how mobile numbers and SMS content are stored, processed, and retained
- Terms of Service — general platform Terms of Service
For questions about this consent flow, A2P 10DLC compliance, or to request the campaign filing documents, contact: hello@flowpilot360.com